Frequently Asked Questions

Who is Jose's Plumbing and Rooter?

We’re a family-owned plumbing company based in Santa Clara, serving San Jose and the surrounding Bay Area with emergency, residential, and commercial plumbing, including repiping, sewer work, and water heaters.

Are you a family-owned local plumber?

Yes. Jose’s Plumbing and Rooter is a local, family-run business that treats customers like neighbors, focusing on honest advice, clean work, and long-term plumbing solutions rather than quick, temporary fixes.

How much plumbing experience do you have?

Our team brings over two decades of hands-on plumbing experience, from everyday repairs to complex repiping and sewer projects, so you get seasoned technicians who know how to solve tough problems efficiently.

Which areas and cities do you cover?

We serve Santa Clara, San Jose, Sunnyvale, Palo Alto, and many nearby communities across the South Bay and Peninsula, offering both scheduled and emergency plumbing services.

Do you work with homes and businesses?

Yes. We handle plumbing for single-family homes, apartments, condos, retail shops, restaurants, offices, and other commercial properties, tailoring solutions to each type of building and usage.

Are you available 24/7 for plumbing help?

We offer 24-hour emergency support for urgent issues like bursts, backups, and major leaks. You can reach us any time, and a licensed plumber will be dispatched as quickly as possible.

What types of plumbing jobs can you handle?

We take care of leaks, clogs, drain cleaning, hydro jetting, water heater repair and installation, whole-house repiping, sewer line work, gas lines, and full plumbing for remodels and new builds.

Do you only fix problems, or also install?

We do both. Our team repairs existing plumbing and installs new lines, fixtures, and equipment for additions, remodels, and ground-up construction projects, so you can rely on one company from start to finish.

Do you provide free plumbing estimates?

Yes, we offer free project estimates. We review your issue or plans, explain options, and share pricing before any work begins so you can decide what fits your needs and budget.

Can I schedule plumbing service online?

Yes. You can request service or a quote through our online contact form anytime. Just share your name, phone number, address, and a short description of the problem. Our team will follow up to confirm the best time for your appointment.

Are your plumbers licensed and insured?

Yes. Our plumbers are licensed and insured, and we follow local codes and industry best practices on every job, giving you added confidence and protection while we work on your property.

Do you guarantee your plumbing work?

We stand behind our workmanship and use quality materials. Many services come with warranties or guarantees, and we’re happy to explain what coverage applies to your specific project.

Can you help with bathroom or kitchen remodeling?

Yes. We handle the plumbing side of bathroom and kitchen remodels, including relocating lines, upgrading fixtures, and setting up new drains and supplies to match your contractor’s design.

Do you work on water heaters and tankless units?

We repair, replace, and install traditional and tankless water heaters, and can also relocate or upgrade equipment to improve hot water reliability and efficiency in your home or business.

Can you handle whole-house repiping projects?

Yes. We specialize in copper and PEX repiping for aging or problem-prone systems, replacing old lines with modern piping that helps improve pressure, reliability, and overall water quality.

How do you keep my property clean during work?

Our plumbers use drop cloths, shoe covers when needed, and clean as they go. We aim to leave your home or business as tidy as possible once the plumbing repair or installation is finished.

Do you offer any deals or discounts?

From time to time, there may be promotions or special offers. When you call or message us, you can ask about current discounts that might apply to your plumbing project.

Do you offer weekend and evening appointments?

Yes. In addition to 24/7 emergency help, we offer flexible scheduling with many weekday, evening, and weekend options. Let us know what time window works best, and we’ll do our best to match it when we book your visit.